Shipping policy

Shipping and delivery of the mosaic kits
Delivery costs, if any, will be charged to the customer and are explained at the time of purchase. Nothing more is expected by the customer than the total order. In the event that the shipment ends up in storage, the customer is invited to collect the package free of charge from the courier's depots. No responsibility can be attributed to "IN TESSERE" in case of delay in the order or delivery as ordered. The delivery of what is ordered means at street level. Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or strapping). If you accept a tampered package, there is no possibility of making a complaint. The goods travel at the risk of the recipient, so “IN TESSERE” is not responsible for any theft or damage. “IN TESSERE” carries out shipments to the Customer with selected express couriers and the goods travel free port with transport costs and risks fully borne by the Customer. These expenses and other charges possibly related to the transport and / or shipment of the products are counted and detailed in the order confirmation and purchase invoice or counted as the final amount in the invoice issued. Upon receipt of the goods at home, the customer must check the integrity of the packages. In case of discrepancies and / or discrepancies it will be the Customer's responsibility to refuse the package under penalty of forfeiture to assert their rights in this regard. In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to "IN TESSERE" and to the customer will be reimbursed the amount paid except for shipping costs and any other ancillary costs incurred. In no case is it possible to refuse the ordered goods at the time of delivery, this circumstance will not be considered application of the right of return, but contractual breach.

The shipping costs refer exclusively to the transport of goods up to the address provided, customs duties or customs tax taxes are not included. 


IN TESSERE ships via TNT ITALIA home delivery service for FEDEX ABROAD.

We usually prepare the package and deliver it to the forwarding agent of .... (name of the service, dhl, post, etc). in the 48/72 hours following the crediting of the amount corresponding to the items purchased.


Geographical area of reference:

National parcel shipping service - all over Italy. 

European international parcel shipping service - all European countries 

Non-European international parcel shipping service - Canada, United States of America, Central America, South America, Africa and Japan only.

Weight: It is possible to ship packages up to 80 kg

Delivery attempts: N.2, the second automatically on the day following the first delivery attempt.

Delivery days: Monday to Friday (excluding Saturdays and holidays).

Delivery times: Same day before 7pm.

Storage: free, at the courier's office for 10 working days, excluding Saturdays.

Shipment control: Shipment tracking through direct consultation on the website or


Usually the delivery of the purchased goods takes place within 3 and 5 working days from the moment the goods leave our store.


Shipping costs vary according to the weight and size of the package and its destination.

Delivery costs are calculated at the time of check-out before confirming and concluding the order.