Refund policy

Refund times and methods (general conditions)

The buyer can decide to exercise his right of withdrawal within 14 (calendar) days from receipt of the goods or from the date of conclusion of the contract in the case of supply of a service as sanctioned by European law.

14 day cooling off period

In the EU you have the right to return purchases made online or through other types of distance selling e.g. by telephone, by mail order, by a door-to-door salesman, within 14 days for a full refund . You can do this for any reason, even if you've just changed your mind.

The cooling-off period of 14 days does not apply to all purchases . Among the exceptions:

  • air and rail tickets, concert tickets, hotel reservations, rental car reservations and catering services for specific dates
  • goods and beverages provided with periodic delivery services (e.g. home delivery of milk)
  • goods made to measure or clearly personalized (for example a tailored suit)
  • sealed audio, video, or software products, such as DVDs, that you opened upon delivery
  • digital content online, if you have already started downloading or streaming and have agreed to waive your right of withdrawal by starting this operation
  • goods purchased by a private individual, rather than by a company or a trader
  • Urgent repairs and maintenance contracts: If you call a plumber to fix a leaking shower, you cannot cancel the job once the price of the service in question is agreed.

It should be noted that this list is not exhaustive .

The cooling-off period expires 14 days after delivery of the product. For service contracts, the cooling-off period expires 14 days after signing the product. If the deadline falls on a non-business day, the deadline is extended until the first following business day.

After returning the mosaic kits, the Seller will make the necessary checks regarding their compliance with the conditions and terms indicated in the Returns and Refunds section. In the event that the checks are concluded positively, the Seller will send, via e-mail, the relative confirmation of acceptance of the mosaic kits thus returned. In the event that the checks are not concluded positively, the Seller will notify you, via e-mail, of the existence of a decrease in the value of the returned mosaic kits.
At the same time, the Seller will also notify you of the amount that will be deducted from the sums paid by you for the purchase of the returned mosaic kits; without prejudice, alternatively, to the possibility of obtaining, at your expense, the mosaic kits in the state in which they were returned to the Seller.

The refund is activated by the Seller, as soon as possible and in any case within 14 (fourteen) days from the date on which the Seller has received knowledge of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the mosaic kits returned.

The Seller reimburses using the same payment method you used for the purchase of the returned mosaic kits. If there is no correspondence between the recipient of the mosaic kits indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any case, towards the person who made the payment.

The value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.

You will have to pay the expenses necessary for the return of the mosaic kits in person and you will be responsible for any responsibility in case of loss or damage of the mosaic kits during transport, according to the methods and terms provided for the exercise of the right of withdrawal. .

It is also specified that it is possible to ascertain the damage of the product shipped through photos provided by e-mail to if the seller detects the actual damage, he can proceed with the refund of the sum incurred by the customer or send the new mosaic kit ordered. However, it is not possible to change the mosaic kit chosen with another one.

The Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods (Article 57 of Legislative Decree 206/2005). The exclusion from the Right of Withdrawal is governed by art. 59 of Legislative Decree 206/2005.

There are no refunds for non-physical products such as online courses. All products described as "online" have been designed as separate lessons that can be purchased separately, therefore the customer can decide at any time not to purchase other lessons and / or not to complete the course booked.