Refund policy

Art. 7 Right of withdrawal

7.1 We invite the user to read with particular attention to this article, which governs the right of withdrawal.

7.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Possible exceptions to the right of withdrawal are set out in this article 7. If there are no exceptions to the right of withdrawal, this article 7 is fully applicable.

• On the occasion of further purchases, you are invited to read this article to check whether there are any exclusions to the right of withdrawal.

 

7.3 If you are a Consumer (and if no exceptions apply) you have the right to cancel the contract for the purchase of the Product without giving any reason and without incurring costs other than those provided for in this article within a period of fourteen calendar days (Cooling-Off Period). To exercise your right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. To this end, you can write to the Seller at the contact details indicated in the Foreword, or use the contact form on the Site. You have exercised your right of withdrawal within the Withdrawal Period if notice of the exercise of your right of withdrawal is sent by you before the expiration of the Withdrawal Period. Unless otherwise agreed, the direct costs of returning the Products shall be borne by the Consumer, as well as the responsibility for the transportation of the same. In case of exercising the right of withdrawal, the Product must be delivered at the Seller's premises, or at the different address communicated by the Seller. The Withdrawal Period expires after 14 days:

• in the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
• in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and nominated by you takes physical possession of the last Product; or
• in the case of an order for delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and nominated by you, takes physical possession of the last lot or piece.

7.4 If the withdrawal is applicable, the Seller shall proceed to refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any event no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that the Products have been shipped using a carrier of the Consumer's choice and at the Consumer's expense, the Seller may suspend the refund until receipt of the Products or until the Consumer demonstrates that the Products have been returned, whichever is earlier. The Consumer is only responsible for the diminished value of the goods resulting from handling the Product in a manner different from that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and without signs of wear or dirt. Moreover, the withdrawal is applied to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product. In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from a handling of the goods other than that necessary to establish the nature, characteristics and operation of the Product, the Seller reserves the right to deduct from the amount of the refund an amount equal to this decrease in value. The Seller will give notice of this circumstance and of the consequent decrease in the refund amount, providing, if the refund has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the Product. In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund. 

If the right of withdrawal exists, the Products must be returned to the address indicated in the "Seller's Data" section in the Introduction or to the address communicated by the Seller from time to time.

7.5 This Article regulates a very important issue concerning the costs of return in the event of withdrawal.

In light of the provisions above, the Seller believes it appropriate to point out that the costs of returning the Product will be at your expense and under your responsibility.

 

Art. 5 Right of withdrawal

5.1 We invite you to read with particular attention to this article, which governs the right of withdrawal.

5.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. You may exercise this right within 14 calendar days from the conclusion of the contract. If you purchased as a Professional the right of withdrawal does not apply, unless otherwise agreed with the Seller. Possible exceptions to the right of withdrawal are set out in this article 5. If there are no exceptions to the right of withdrawal, this article 5 is fully applicable. In cases of withdrawal, the Seller shall refrain from using any content, other than personal data, that has been provided by you or created by you during the content of the digital content or digital service, except when such content (i) is of no use outside the context of the digital content or digital service provided by the Seller; (ii) relates solely to your activity during the use of the digital content or digital service provided by the trader; (iii) has been aggregated by l Seller to other data and cannot be disaggregated or can only be disaggregated with disproportionate effort; (iv) has been generated jointly by you and other persons, who continue to make use of it after termination of the contract. Except as set out in sub-paragraphs (i), (ii) and (iii) above, the Seller shall, at your request, make available any content, other than personal data, provided or created by you during the use of the digital content or digital service provided by the Seller. You are entitled to retrieve such digital content from the Seller free of charge and without hindrance, within a reasonable period of time and in a commonly used and machine-readable format. In the event of termination of the contract, the Seller may prevent any further use of the digital content or digital service by you, in particular by making such digital content or digital service inaccessible or deactivating your account, without prejudice to (i), (ii) and (iii) above.

The Seller refrains from using any content, other than personal data, that has been provided or created by the Consumer during the use of the digital content or digital service provided by the Seller, except when such content: (i) has no utility outside the context of the digital content or digital service provided by the Seller; (ii) solely relates to the Consumer's activity during the use of the digital content or digital service provided by the Seller; (iii) has been aggregated by the Seller with other data and cannot be disaggregated or can only be disaggregated with disproportionate efforts; (iv) has been jointly generated by the Consumer and other individuals, and if other consumers can continue to use it.

With the exception of the situations described in points (i), (ii), and (iii) of the preceding paragraph, the Seller, upon the Consumer's request, makes available to the Consumer any content, other than personal data, provided or created by the Consumer during the use of the digital content or digital service provided by the Seller. The Consumer has the right to retrieve such digital content from the Seller free of charge and without hindrance, within a reasonable timeframe and in a commonly used and machine-readable format.

In the event of contract termination, the Seller may prevent any further use of the digital content or digital service by the Consumer, in particular by making such content or service inaccessible or by deactivating the Consumer's user account, subject to the provisions outlined in the preceding paragraphs.

5.3 The Seller informs you that for the supply of digital content through non-material support, the right of withdrawal is excluded if the execution has begun with the express agreement of the Consumer and their acceptance that, in such case, they would lose the right of withdrawal. Therefore, for Services, the right of withdrawal is excluded if the purchase has been made as a Consumer.

 

Refund times and methods (general conditions)

The buyer can decide to exercise his right of withdrawal within 14 (calendar) days from receipt of the goods or from the date of conclusion of the contract in the case of supply of a service as sanctioned by European law.

14 day cooling off period

In the EU you have the right to return purchases made online or through other types of distance selling e.g. by telephone, by mail order, by a door-to-door salesman, within 14 days for a full refund . You can do this for any reason, even if you've just changed your mind.

The cooling-off period of 14 days does not apply to all purchases . Among the exceptions:

• air and rail tickets, concert tickets, hotel reservations, rental car reservations and catering services for specific dates
• goods and beverages provided with periodic delivery services (e.g. home delivery of milk)
• goods made to measure or clearly personalized (for example a tailored suit)
• sealed audio, video, or software products, such as DVDs, that you opened upon delivery
• digital content online, if you have already started downloading or streaming and have agreed to waive your right of withdrawal by starting this operation
• goods purchased by a private individual, rather than by a company or a trader
• Urgent repairs and maintenance contracts: If you call a plumber to fix a leaking shower, you cannot cancel the job once the price of the service in question is agreed.

It should be noted that this list is not exhaustive .

The cooling-off period expires 14 days after delivery of the product. For service contracts, the cooling-off period expires 14 days after signing the product. If the deadline falls on a non-business day, the deadline is extended until the first following business day.

After returning the mosaic kits, the Seller will make the necessary checks regarding their compliance with the conditions and terms indicated in the Returns and Refunds section. In the event that the checks are concluded positively, the Seller will send, via e-mail, the relative confirmation of acceptance of the mosaic kits thus returned. In the event that the checks are not concluded positively, the Seller will notify you, via e-mail, of the existence of a decrease in the value of the returned mosaic kits.
At the same time, the Seller will also notify you of the amount that will be deducted from the sums paid by you for the purchase of the returned mosaic kits; without prejudice, alternatively, to the possibility of obtaining, at your expense, the mosaic kits in the state in which they were returned to the Seller.

The refund is activated by the Seller, as soon as possible and in any case within 14 (fourteen) days from the date on which the Seller has received knowledge of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the mosaic kits returned.

The Seller reimburses using the same payment method you used for the purchase of the returned mosaic kits. If there is no correspondence between the recipient of the mosaic kits indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any case, towards the person who made the payment.

The value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.

You will have to pay the expenses necessary for the return of the mosaic kits in person and you will be responsible for any responsibility in case of loss or damage of the mosaic kits during transport, according to the methods and terms provided for the exercise of the right of withdrawal. .

It is also specified that it is possible to ascertain the damage of the product shipped through photos provided by e-mail to info@intessere.com if the seller detects the actual damage, he can proceed with the refund of the sum incurred by the customer or send the new mosaic kit ordered. However, it is not possible to change the mosaic kit chosen with another one.

The Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods (Article 57 of Legislative Decree 206/2005). The exclusion from the Right of Withdrawal is governed by art. 59 of Legislative Decree 206/2005.

There are no refunds for non-physical products such as online courses. All products described as "online" have been designed as separate lessons that can be purchased separately, therefore the customer can decide at any time not to purchase other lessons and / or not to complete the course booked.